Terms and Conditions

This Web Hosting Agreement is between VisualWebTechnologies and the person/persons who use our web hosting and domain service, Servers and all. Please read carefully to ensure you understand our terms before purchasing any of our products or services.

Customer Agreement

Please read below terms before using Web Hosting Service or Domain Service or any other related Services at VisualWebTechnologies


VisualWebTechnologies provides cPanel hosting, directadmin hosting, Windows hosting, email services, domain registration, reseller hosting, VPS hosting, Cloud hosting and dedicated servers. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on VisualWebTechnologies. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. VisualWebTechnologies reserves the right to suspend or cancel a customer's access to any or all services provided, at any time, or when VisualWebTechnologies decides that the account has been inappropriately used or otherwise.



Content

VisualWebTechnologies reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited.

The activities listed below are meant to provide you with examples of activities and content that are strictly prohibited.


A. Visual Web Technologies Web Hosting & E-commerce Customer Restrictions

The following Terms of Use apply only to Visual Web Technologies ’s Web Hosting and E-Commerce customers, and supplement the terms in sections C and D that apply to all Visual Web Technologies customers:


Support

Visual Web Technologies offers support through email and automated service engine. Visual Web Technologies does not guarantee or apply any time limit for offering such support.

Phone support is available only for corporate accounts and dedicated servers alone.


PROHIBITED ACTIVITIES

All services provided by VisualWebTechnologies may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless VisualWebTechnologies from any claims resulting from the use of our services.

Examples of Unacceptable Material:

Customers agree that they may not use VisualWebTechnologies servers or services for any of the following:


Topsites, ponzi or pyramid schemes, prime banks programs, bank debentures/bank debenture trading programs, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharma, drugs, explosives, anonymous or bulk sms gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software distributions, escrow, high yield investment programs, adult thumbnail galleries/banner exchanges, streaming or broadcasting of live copyrighted events. Websites promoting illegal activities or linking to other websites that promote illegal activities.


Website content that promotes or advocates human trafficking in any way shape or form as determined by VisualWebTechnologies’s sole discretion, sites that promote prostitution, or escort services.


Any website found to host child pornography, link to child pornography or exploitative content will be suspended immediately without notice or warning.


Adult materials – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of VisualWebTechnologies.


Embedding or uploading audio/video/high resolution images on website or linking to other websites that promotes audio/video/high resolution images.


Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading.


Warez - This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. It also includes any sites which provide "links to" or "how to" information about such material.


Games - We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming related stuff in your hosting account.


IRC Hosts - Hosting an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination.


VisualWebTechnologies reserves the right to deem any other content or literature as "prohibited" if found to be indecent, rude, hate content & generally unacceptable.


Refer General Acceptable Use Policy for complete details on prohibited content and activities.


In compliance with DMCA act, VisualWebTechnologies has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to abuse@visualwebtechnologies.com


  • * Unauthorized use of copyright- or trademark-protected software or other intellectual property. If any copyright complaint received so your account hosting permanent Terminated due to abuse our server so we're not tolerate.
  • Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites)
  • Mail bombers or any sort of spam sites
  • IRC Bots
  • Warez Sites
  • Hate Sites
  • Roms / Emulators
  • Pirated Software
  • Proxies
  • Hack programs and archives
  • Malicious Scripts
  • Spamming ( Includes Forum Spamming, Black Hat Scripts )
  • Tobacco products
  • Prescription drugs
  • Drugs and drug paraphernalia
  • Weapons (including without limitation, knives, guns, firearms or ammunition)
  • Satellite and cable TV descramblers
  • Pornography, adult material, material which incites violence, hatred, racism or which is considered obscene
  • DOS/DDOS Attacks Scripts (Booters, Botnet, PortScanning, Shell, Stressing Testing etc.)
  • IP Spoofing/ARP attacks
  • Port Scanning, Brute Force Attacks
  • Government IDs and licences including replicas and novelty items and any counterfeit products.
  • Unlicensed or illegal lotteries or gambling services (including without limitation the use of or participation in illegal gambling houses).
  • Unregistered charity services Items which encourage or facilitate illegal activities.
  • Prepaid debit cards or other stored value cards that are not associated with a particular merchant and are not limited to purchases of particular products or services.
  • Third party processing or payment aggregation products or services.
  • Multi-level marketing, pyramid selling or ponzi schemes, matrix programmes or other get rich quick schemes or high yield investment programmes.
  • Goods or services that infringe the intellectual property rights of a third party.
  • Un-coded/miscoded gaming.
  • Timeshares or property reservation payments (On and Off Plan).

Abuse Of Resources

  • Any attempts to compromise or actual compromise of a network device belonging to VisualWebTechnologies or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

  • Denial of Service (DOS) attacks directed at VisualWebTechnologies, or any attempts to launch a Denial of Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

  • Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.

  • The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered "Warez". Any authentic complaint received will be investigated and may result in termination of service.

  • The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.


Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our clients' accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99.95% up time we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance.


If any client is in any way disrespectful towards any member of the VisualWebTechnologies staff we have full right to remove them from our services without any refund.


Unsolicited commercial e-mail/Unsolicited bulk e-mail

Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.


Upon notification of an alleged violation, we will initiate a full scale investigation during which, we may restrict customer's access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Further more, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended and an administrative fee of $250.00 will be charged to your account. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account and the administrative fees will be $500. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer.


We have a zero tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.


We also prohibit hosting of publicly-accessible "open relay" SMTP or anonymous remailer service for any purpose, cause, or reason what-so-ever.


Bandwidth

If the customers account exceeds the bandwidth limit, we would inform the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.


Account Verification:

If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.


Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. VisualWebTechnologies would be the sole arbiter as to what constitutes a violation of this provision.


In order to ensure that our shared servers, cloud & vps nodes as well as dedicated server hardware node give us optimum performance we have set limits on the number of outgoing mails which can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 200 outgoing mails per hour, our VPS customers would be able to send 300 outgoing mails every hour and the Cloud hosting customers may send 500 outbound mails per hour. Customers having dedicated servers may send one email every second i.e. 600 mails per hour.


We do not guarantee Inbox email delivery with any of our hosting plans.



Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to Visual Web Technologies ‘s customers. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a Visual Web Technologies server, and selling or distributing software (on a web site residing on a Visual Web Technologies server) that facilitates spamming. Violators will be assessed a minimum fine of Rs.10000 and will face immediate suspension. Visual Web Technologies reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.


Backup Policy

Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. VisualWebTechnologies does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.


You as a VisualWebTechnologies User agree that in no case, VisualWebTechnologies can be held responsible for the loss of data in any circumstances.


Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take weekly backup of database with retention period of 2 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by VisualWebTechnologies will not have any emails or media file included in it.


Clients using Directadmin Backup Manager tool for backups should download the backup from the server and delete it. On every saturday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.


Unlimited Hosting

"Unlimited" usage policies and definitions apply only to shared and reseller hosting accounts. Click here to read the unlimited hosting policy.


The size of each mail box should not exceed 1GB and combined mail box size per domain should not exceed 1GB. This is applicable for Linux & Windows based shared (Business and Professional), reseller (Bronze Cloud, Silver, Gold, Platinum and business hosting plan).


Uptime Guarantee

Any service interruptions or downtime due to scheduled maintenance by VisualWebTechnologies or our network providers will not count towards the uptime guarantee. VisualWebTechnologies is not liable in any way for failure of third party services.


VisualWebTechnologies will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.


Security

You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.


Your password provides access to your account. It is your responsibility to keep your password secure.


Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.


Attempting to obtain another user's account password is strictly prohibited, and will result in termination of service.


You must adopt adequate security measures to prevent or minimize unauthorized use of your account.


You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.


You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host. Users who violate systems or network security may incur criminal or civil liability. VisualWebTechnologies will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.


Indemnification

Customer agrees that they will protect, indemnify, save and hold VisualWebTechnologies harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney's fees assessed against VisualWebTechnologies, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it's customers, agents, employees or assigns.

Customer agrees to defend, indemnify and hold VisualWebTechnologies harmless against liabilities arising out of -

  • Any injury to person or property caused by any products sold or distributed in association with VisualWebTechnologies's Services;
  • The loss of any electronic files furnished by customer (Or customer's customer);
  • Copyright violation and any defective products sold to a customer from VisualWebTechnologies's Services

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. VisualWebTechnologies reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.


Server Changes: – Suspension and Termination

VisualWebTechnologies may change Servers at any time, this may cause downtime and account access may be denied to client, clients customers and end users. If possible, VisualWebTechnologies agrees to notify in announcements section and client will check of these changes two (2) days prior to the planned Commencement date.


Failure to Follow Policy:

Failure to fully comply with these terms is grounds for account suspension or termination (with or without refund, subject to VisualWebTechnologies’s discretion). Any accounts contained within VisualWebTechnologies network must adhere to the above policies. We reserve the right to terminate any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund.

-These terms apply to you, your customers and end users. If you wish to post them on your own website that you have hosted with us, you may do so. If you, your clients or end users break any term located on this page, VisualWebTechnologies reserves the right to suspend them, and the owner (Master Reseller, Reseller) if deemed necessary.


Customer Security Responsibilities

The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer’s server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer’s server and any other requirement affected by the security breach.

IRC

Visual Web Technologies does not allows Dedicated Server customers the use of IRC in Visual Web Technologies Network.


Billing for Network Resources

The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer’s server to the Internet. The customer may request that the customer’s server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.


C. All Visual Web Technologies Customer Terms of Use

The following Terms of Use apply to ALL Visual Web Technologies customers:


Visual Web Technologies Service

Visual Web Technologies ’s services include, but are not limited to:


any act of preparing, setting up, connecting, maintaining, terminating, or reconnecting customers’ account (including all billing data and the space on the particular Web server that Visual Web Technologies provides to customers);


any use by customers, or any access provided to customers by Visual Web Technologies , of computing, telecommunications, software, information, hardware, and equipment;


any act, or provision of any service, by Visual Web Technologies to customers, related to web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not;


any provision by Visual Web Technologies to customers, of any space, Internet connectivity, or electrical power;

any access or use related to the Visual Web Technologies ’s web site, including the web site itself;


any other service mentioned in the TOU;


any other service provided by Visual Web Technologies to customers, whether used or not;


any other Visual Web Technologies services that are used by customers, whether offered or provided by Visual Web Technologies to customers.



Ownership of Web Site

The legal owner of customers’ web sites and accounts with Visual Web Technologies will be the individual or organization whose name is listed in Visual Web Technologies ’s database as the owner. Customers will fully cooperate with and abide by any and all of Visual Web Technologies ’s security measures and procedures in the event of any dispute over ownership of customers’ web sites and accounts with Visual Web Technologies .


Mysql Database Usage

Under Reseller Account , if any website use more Mysql database (above 100 mb ) .Then account has to be upgrade to Corporate Account or Higher Package.


Illegal Use

Visual Web Technologies servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Visual Web Technologies services, all Visual Web Technologies customers certify that they and/or the organization they represent in procuring services from Visual Web Technologies are not, nor have been designated, a suspected terrorist as defined by the Constitution of India; are not owned or controlled by a ‘suspected terrorist’ as defined by the Constitution of India; and are not on, are not a member of, related to, associated with, or controlled by any organizations listed as terrorist by the Govt. Of India.


System and Network Abuse

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.


Viruses and Other Destructive Activities

Use of Visual Web Technologies ’s services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Visual Web Technologies ’s services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.


Privacy

Visual Web Technologies is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Visual Web Technologies urges its customers to assume that all of their on-line communications are insecure. Visual Web Technologies cannot take any responsibility for the security of information transmitted over Visual Web Technologies ‘s facilities.


Customer Responsibility

Customers are required to use the Visual Web Technologies network responsibly. This includes respecting the other customers of Visual Web Technologies . Visual Web Technologies reserves the right to suspend and/or cancel service with any customer who uses the Visual Web Technologies network in such a way that adversely affects other Visual Web Technologies customers. While Visual Web Technologies may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, Visual Web Technologies does not monitor its customers’ communications or activities to determine whether they are in compliance with the TOU. However, when Visual Web Technologies becomes aware of any violation of the TOU or other user agreements, Visual Web Technologies may take any action to stop or correct such violation, including, but not limited to, denying access to Visual Web Technologies ’s services and equipment or to the Internet. In addition, Visual Web Technologies may take action against a customer or a customer of such customer because of the activities of such customer. Visual Web Technologies anticipates that customers who offer Internet services will cooperate with Visual Web Technologies in any corrective or preventive action that Visual Web Technologies deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Visual Web Technologies policy and Visual Web Technologies reserves the right to take any such action even though such action may affect other customers of the Visual Web Technologies customer.


Visual Web Technologies and its , affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Service or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the service. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. You agree that Visual Web Technologies has no responsibility or liability including but not limiting to the deletion, corruption, loss or failure to store any messages or content / data maintained or transmitted by any Visual Web Technologies Service. You acknowledge and agree that no compensation shall be payable whatsoever with respect to the aforesaid by Visual Web Technologies . Visual Web Technologies MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.



Actions Taken by Visual Web Technologies

The failure by a customer to meet or follow any of the TOU is grounds for account deactivation. Visual Web Technologies will be the sole arbiter as to what constitutes a violation of the TOU. Visual Web Technologies reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When Visual Web Technologies becomes aware of an alleged violation of its TOU, Visual Web Technologies will initiate an investigation. During the investigation, Visual Web Technologies may restrict a customer’s access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Visual Web Technologies may, at its sole discretion, restrict, suspend, or terminate a customer’s web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Visual Web Technologies will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOU if it is illegal, irresponsible, or constitutes disruptive use of the Internet. Visual Web Technologies does not issue credits for any outages incurred through service disablement. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Visual Web Technologies .


Indemnification

Visual Web Technologies customers agree to protect, defend, hold harmless, and indemnify Visual Web Technologies , any third party entity related to Visual Web Technologies (including, without limitation, third party vendors), and Visual Web Technologies ’s executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as Visual Web Technologies , from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer’s use of Visual Web Technologies ’s services.


Disclaimer

The Visual Web Technologies service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Visual Web Technologies expressly disclaims any representation or warranty that the Visual Web Technologies service will be error-free, secure or uninterrupted. No oral advice or written information given by Visual Web Technologies , its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Visual Web Technologies and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.


Termination for Bankruptcy or Insolvency

If a customer becomes insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, Visual Web Technologies may immediately terminate provision of Visual Web Technologies ’s services to the customer without prior notice or penalty. Such customer consents to the grant of relief from any automatic stay of proceedings against Visual Web Technologies in such event.


LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL Visual Web Technologies (INCLUDING, WITHOUT LIMITATION, Visual Web Technologies ’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME PARENT COMPANY AS Visual Web Technologies , AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING Visual Web Technologies ’S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR Visual Web Technologies SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY Visual Web Technologies SERVICES EVEN IF Visual Web Technologies HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Visual Web Technologies ’S TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOU OR Visual Web Technologies ’S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY Visual Web Technologies OR Visual Web Technologies ’S REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL INDIAN RUPEE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.


Modification

Visual Web Technologies may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with Visual Web Technologies ’s services. Certain changes to Visual Web Technologies ’s services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and Visual Web Technologies is not liable, for any and all such personalized applications and content.


Backups and Data Loss:

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. Visual Web Technologies will not be responsible if there is any data loss issue occurs due to any kind of events which is beyond our control, such as natural disaster,Server crash, hard disk failure, data center incident. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Visual Web Technologies servers. Money refund prohibited if any of the above situation occurs.


Note that If your packages monthly , quartely, semi annualy, refund will not available on this period.

Maintain strong and safe passwords: It is up to you to maintain password strength and keep your passwords confidential. VisualWebTechnologies is not responsible if someone has guessed or knew your password and hacked your site. You have to make periodic backups on your PC and make sure that your data is safe. Once data is deleted or hacked we are not responsible. VisualWebTechnologies is not responsible if any of the users who hosted their websites publish any copyrighted, abusive, offensive content.

Although regular remote backups will be performed, we will not be held responsible for any loss of data. It is up to the hosting account to ensure you maintain a local copy of your web data for your own backup purposes.


VPS and Dedicated Server owners are responsible for the backup and they need to maintain the same at there end in local machine even though customer had opted for backup hard drive still Visual Web Technologies does not guarantee for the availability of same.


Third Party Licenses

Visual Web Technologies makes a reasonable effort to provide customers with technologies, developments, and innovations (collectively “Technologies”), part of which may be licensed, or co-branded, from or by, third party entities. However, Visual Web Technologies makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, Visual Web Technologies specifically disclaims all warranties of merchantability and and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold Visual Web Technologies liable in any way for the revocation of any license, which has been licensed to Visual Web Technologies . The use of the Technologies obtained from or through Visual Web Technologies , or any other referred third party, whether directly or indirectly, is at the sole risk of customers.


Non-Visual Web Technologies Products

Any mention of non-Visual Web Technologies products by Visual Web Technologies , its employees, or any third party entity related to Visual Web Technologies is for information purposes only and does not constitute an endorsement or recommendation by Visual Web Technologies . Visual Web Technologies disclaims any and all liabilities for any representation or warranty made by the vendors of such non-Visual Web Technologies products or services.


Visual Web Technologies ’s Intellectual Property

Customers will not, without Visual Web Technologies ’s express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on Visual Web Technologies ’s web site, and customers will not use any of Visual Web Technologies ’s trademarks, service marks, copyrighted materials, or other intellectual property without Visual Web Technologies ’s express written consent. Customers will not, in any way, misrepresent their relationship with Visual Web Technologies , attempt to pass themselves off as Visual Web Technologies , or claim that customers are Visual Web Technologies .


Assignment

Customers may not assign or delegate their rights or obligations under the TOU or other agreement for Visual Web Technologies ’s services, either in whole or in part, without the prior written consent of Visual Web Technologies .


Minimum Age Requirement

Visual Web Technologies customers must be at least 18 years of age. Any individual under the age of 18 years (“Minor”) must have a parent or guardian accept the TOU in order for the Minor to become a Visual Web Technologies customer. A parent or guardian who accepts the TOU on behalf of a Minor will be primarily liable for ensuring complete and proper compliance with the TOU, including the timely and full payment of the charges for Visual Web Technologies services, and such primary liability will continue even when the Minor has attained the age of 18, unless the parent or guardian obtains Visual Web Technologies ’s express written consent to the contrary. Any acceptance of the TOU or any other agreement for Visual Web Technologies ’s services will be deemed null and void to the extent that Visual Web Technologies will not be liable in any way as a result of the Minor’s age or legal incapacity or the Minor’s use of Visual Web Technologies ’s services.


Governing Law and Severabilit

The TOU, and any other agreement for Visual Web Technologies services, will be governed by and construed in accordance with the laws of the State of Punjab ,Amritsar, India without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and Visual Web Technologies will take place in Amritsar, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOU or other Visual Web Technologies agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOU or the agreement will continue in full force and effect.


Force Majeure

Visual Web Technologies will not be liable for delays in its performance of the TOU or Visual Web Technologies services caused by circumstances beyond Visual Web Technologies ’s reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions (collectively “Force Majeure”). Visual Web Technologies will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Notwithstanding anything contained elsewhere herein, nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.


Independent Contractors

Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between Visual Web Technologies and its customers. Each of Visual Web Technologies and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.


Construction and Interpretation

Wherever in this TOU the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOU into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOU. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOU.


Complete Agreement and Exclusivity

The TOU, and/or any other specific agreement for Visual Web Technologies services, constitutes the complete understanding and agreement between Visual Web Technologies and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of Visual Web Technologies , the TOU supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOU, and/or any other specific agreement for Visual Web Technologies services is between Visual Web Technologies and its customers only and will not confer any rights in any third party except as otherwise expressly provided by Visual Web Technologies .


Accounts

Personal hosting is restricted for individual use such as resumes, portfolio, personal home page. It does not include blog / forum / video / audio hosting.



D. All Visual Web Technologies Customer Billing Policy

The following Terms of Use constitute Visual Web Technologies ’s Billing Policy and apply to ALL Visual Web Technologies customers:


Payments

Visual Web Technologies accepts the following types of payment:


– Check/money order

– Credit card (VISA, MasterCard, American Express)

– Bank wire transfer


– Fund Transfer from bank accounts

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. You are responsible for directly updating, or notifying Visual Web Technologies , of any changes to your billing details.


Accounts that are past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.



Billing Cycles (Terms)

Visual Web Technologies offers three Billing Cycles (terms) for hosting charges: Yearly (12 months), Quartely (3 months) and Monthly (1 Month). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the Yearly Billing Cycle for all of their charges.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged yearly. Additional items are non-refundable.


Account Renewal

In order to insure uninterrupted service to your website, all plans has to be renewed. The customer has the sole responsibility to keep track of the expiry date and renew the services well in advance at least 10 days before expiry. It is not the responsibility of Visual Web Technologies to give you any intimations in advance. It is confirmed by you that the responsibility of renewing the service will lie with you. The renewal of your account is subject to realisation of payment by Visual Web Technologies . Payment of account fee after expiry date does not guarantee the renewal of account with Visual Web Technologies . Visual Web Technologies cannot guarantee the renewal of account, if the payment is made after expiry date. Renewal of services such as domains, ssl certificates etc, involve companies, on whose activities, Visual Web Technologies does not have control over. Hence, Visual Web Technologies is not liable for interruption in services, loss of data, loss domain names, ssl certificates etc.


Statements

Visual Web Technologies does not mail paper invoices or statements. Statements can be viewed and printed through members area.


Fees,Returned Cheque / Amount

Visual Web Technologies charges a Rs.200 fee for returned cheques. Customers that issue an cheque and is bounced will be required to submit future payments with a DD or money order.


Bank Account Payments

Visual Web Technologies charges Rs.300 for outstation checks, Account transfers.


Reactivation

Customers that wish to reactivate a closed account will be assessed a Rs.2000 reactivation fee. A Rs.200 fee will be assessed if Visual Web Technologies restores your data files to your reactivated account.


Cancellations

Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact Visual Web Technologies ‘s Billing Team at [email protected] with proper payment details and account details. Please be aware that there are no pro-rated refunds after the first 3 days of service. No refund is available for Visual Web Technologies Start Up Account in the event of cancellation. There is no refund for international clients at any issue, refund are only applicable Indian customers only. Please Dont ask refund for international clients..Refund Will not applicable for promotional terms ...


Cancellation requests must be received by Visual Web Technologies a minimum of one (1) day prior to the end of your Billing Cycle Only For Indian Clients.


Visual Web Technologies will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Visual Web Technologies as soon as possible.


Refunds Are Not Applicable For Promotional Packages And discount Plans..


Visual Web Technologies does not monitor, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Visual Web Technologies‘s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Visual Web Technologies reserves the right to cancel any account, at any time, without notice, for any reason Visual Web Technologies considers appropriate.


Billing/Price Changes

Visual Web Technologies ‘s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.


Cancellations & Refunds

The 1 day money back guarantee is only applicable for first-time signups. Second time & subsequent sign-ups are not eligible for the same. Pro-rated refunds will also not be given for repeated cancellations from the same customer. money back gurantee is only for if hosting not run, that reason money back gurantee, other than no money back gurantee available. No Money Back Policy for Shared Hosting, Reseller Hosting, master Reseller, VPS, Dedicated servers, Domain Registration services, Software Services there is no refund on this services.



VisualwebTechnologies reserves the right to suspend OR terminate services on receipt of Abuse complaints. An unconditional 1 day money back guarantee is provided on managed shared hosting . Promotional Web Hosting, Reseller Hosting, Master Reseller Hosting, Domain registration Fees, Dedicated IP, SSL, VPS, Windows VPS, Linux VPS, VPS Hosting, Cloud & Dedicated Server packages do not come under the purview of this guarantee. Refund requests with in 1 day will be refunded on a prorated basis of any unused time. Only first-time accounts are eligible for a refund. For instance, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.


There will be no refund for reseller hosting, master reseller, new domain registrations, WHM/CPanel, Plesk, Control Panel, VPS Servers, Windows VPS, Cloud, Dedicated Server, SSL Certificates, Site Builder,Reseller Hosting, Master Reseller Hosting, Promo Hosting and any other license as these are purchased from External Vendors & VisualwebTechnologies does not get any refund in case of cancellation of licenses. Any service interruptions or downtime due to scheduled maintenance by VisualwebTechnologies or our network providers will not count towards the uptime guarantee. VisualwebTechnologies is not liable in any way for failure of third party services.


VisualwebTechnologies will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.


The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources overusages or after 3 days period or beyond coverage of our refund policy as noted here.


The refund will not cover for Promotional offers, Custom Plan and discounted prices In Shared and Reseller Hosting, Master Reseller Hosting,VPS, Dedicated Servers, Renewal Services.


Once Free Domain Registration avail in web hosting plan then no refund for web hosting, linux hosting, reseller hosting, VPS, dedicated Servers.


After sending the cancellation request, it would take 25-30 working days to complete the refund process.


Once the hosting account is cancelled, the customers should cancel the PayPal subscription as well by logging into their PayPal account. This will stop the system from auto-deducting the payment. In case the PayPal subscription is not cancelled, VisualWebTechnologies will not consider refund requests . Refund will not be provided by VisualwebTechnologies. Refund Will Not Applicable for these services Reseller Hosting, VPS Servers, Dedicated Servers, Renewal Payments, Licence Fees, Domain Registrations, and Softwares.


Refunds are not available when:

  • The service was not accessible because of the illegal activities (DoS attacks and customer scripts that might have caused traffic and accessibility issues)

  • The service was purchased using a discount code;

  • Customer was suspended or terminated during the 2 days period (because of the violation of TOS Terms of Service)

  • Requesting a refund for additionally purchased services. These services include domain names, SSL certificates, software licenses, application fees no refunds;

  • Requesting a refund for VPS Hosting there is no refunds.

  • We Don't offer any Refunds for Order's which are under Promotional Code (Coupon Code) Even if its under 1 day money back Gurantee Timing.1 Day money back only if purchased without Coupon Code.

BackUp

Visual Web Technologies® is in NO way responsible, for the management and backup of all your and your customer data, and all updates, upgrades, emails and patches to any software that customers use in connection with Visual Web Technologies® services. You agree that you are solely responsible for maintaining back up of your website files, emails, database etc at your end. We don't take backups. Every customer is responsible for their own site's backup.


Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to VisualWebTechnologies®'s customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a VisualWebTechnologies® server, and selling or distributing software (on a web site residing on a VisualWebTechnologies® server) that facilitates spamming. Violators will be assessed a minimum fine of Rs.10000 and will face immediate suspension. VisualWebTechnologies® reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.


Mailing Policy

The following are the general mailing policy used in Visual Web Technologies® servers:


10 emails can be sent per hour. If you exceed beyond this limit, you will get a bounce back message. If you get such errors, please try sending after 1 hour.


Number of times you check to the mail server via POP3 / IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting to mail server once in 10 min is ideal.


Catch all or default mail id must be set to fail. This is to avoid stacking of unnecessary spam mails in the server which finally results in large number of inode creation in the file system. This ultimately results in disk failure.


Viruses and Other Destructive Activities

Use of Visual Web Technologies® services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Visual Web Technologies® services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.


The following are the list examples of activities that are not allowed to be hosted in any account

Gaming servers, IRC relays


Peer to Peer sharing, File sharing


Calling include files as a URL rather than as a local file


Running bit torrent applications, trackers


A user may not exceed 20 % of total CPU usage for more than 100 seconds. Usually the reasons for such a spike in usage are poorly written php,cgi, perl or other scripts. If cron jobs are run, it must be scheduled at minimum of 15 min once and not less than that. Running MySql queries for more than 15 seconds is not allowed.


Sites that attract DDOS attacks or automated attacks cannot be hosted in any of the accounts. If found to violate such a term, the account will be immediately suspended / terminated without prior notice. The customer / reseller has to immediately change the name servers out of our servers.



Reseller / Customer Responsibility

Resellers / Franchisor are responsible for servicing their clients. Visual Web Technologies® does provide service to a Reseller's / Franchisor ‘s Client. Customers are required to use the Visual Web Technologies® network responsibly. This includes respecting the other customers of Visual Web Technologies®. Visual Web Technologies® reserves the right to suspend and/or cancel service with any customer who uses the Visual Web Technologies® network in such a way that adversely affects other Visual Web Technologies® customers.


While Visual Web Technologies® may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, Visual Web Technologies® does not monitor its customers' communications or activities to determine whether they are in compliance with the TOU. However, when Visual Web Technologies® becomes aware of any violation of the TOU or other user agreements, Visual Web Technologies® may take any action to stop or correct such violation, including, but not limited to, denying access to Visual Web Technologies® services and equipment or to the Internet. In addition, Visual Web Technologies® may take action against a customer or a customer of such customer because of the activities of such customer.

Visual Web Technologies® anticipates that customers who offer Internet services will cooperate with Visual Web Technologies® in any corrective or preventive action that Visual Web Technologies® deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Visual Web Technologies® policy and Visual Web Technologies® reserves the right to take any such action even though such action may affect other customers of the Visual Web Technologies® customer.


Visual Web Technologies® and its , affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or from any action taken (or refrained from being taken) as a result of using the Service or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the service. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. You agree that Visual Web Technologies® has no responsibility or liability including but not limiting to the deletion, corruption, loss or failure to store any messages or content / data maintained or transmitted by any Visual Web Technologies® Service. You acknowledge and agree that no compensation shall be payable whatsoever with respect to the aforesaid by Visual Web Technologies®.


Visual Web Technologies® MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.


Actions Taken by Visual Web Technologies®


The failure by a customer / reseller to meet or follow any of the TOU is grounds for account deactivation. Visual Web Technologies® will be the sole arbiter as to what constitutes a violation of the TOU. Visual Web Technologies® reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When Visual Web Technologies® becomes aware of an alleged violation of its TOU, Visual Web Technologies® will initiate an investigation. During the investigation, Visual Web Technologies® may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Visual Web Technologies® may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Visual Web Technologies® will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOU if it is illegal, irresponsible, or constitutes disruptive use of the Internet. Visual Web Technologies® does not issue credits for any outages incurred through service disablement. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Visual Web Technologies®.



Paypal Payment Policy

As per our Refund policy we offer 3 Days money back only if purchased Linux WEB HOSTING 1 year or more.If the payment made with Paypal and If any Dispute Open for Payments which is not eligible for Refund We are not responsible for it.Its your Responsibility to Read all our policy pages before purchasing the service(s). NO Refunds Provide For Reseller Hosting, Linux VPS, Dedicated Servers, Software Licences, VPS Servers, Domain Registrations


Coupons

Resellers are responsible for supporting their clients. Visual Web Technologies does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. Visual Web Technologies will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.



Fast Track Support:

Client agrees to pay a non refundable fee of $50.00, plus applicable taxes for a ticket to be escalated to the top of the queue with a guaranteed response time of under 60 minutes. Purchasable as an upgrade on a per ticket basis, either at the time of opening a ticket, or at any time throughout the life of that ticket. A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue. This service is available Monday – Friday, 9 am – 5 pm, IST. If a Fast-Track ticket upgrade is purchased outside of Fast-Track support hours it will be placed first in the queue for the following day to ensure priority.


Account Verification

Customer's contact details must be complete and correct with the valid phone/mobile number.


Customer has to verify his phone/mobile number by giving us a missed call on +91-9855234441 and receive the revert call from the same number, if customer fails to verify his/her phone number, their services may be suspended until the verification is completed.


Visualwebtechnologies.com's team review each and every customer profile and if they find any profile details incomplete or incorrect they may ask customer to provide a valid document proof of their identity and address proof e.g. Voter ID, Pan Card, Adaar Card or Passport, in case of international customer it must be a Passport only.


Visualwebtechnologies.com may suspend the customer's account if their contact details are incomplete or incorrect and if they fail to provide the requested documents, Visualwebtechnologies.com may terminate their account and there will not be any refund in that case.



Prohibited Uses of Visual Web Technologies Systems and Services

1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.


2. Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through Visual Web Technologies servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Visual Web Technologies servers, is prohibited. Visual Web Technologies accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.


3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Visual Web Technologies customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Visual Web Technologies-hosted domain, or referencing any Visual Web Technologies account, is prohibited.


4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.


5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.


6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).


7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.


8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Visual Web Technologies customers or end-users by any means or device.


9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the Visual Web Technologies network or on another provider’s network.


10. Using Visual Web Technologies Services to interfere with the use of the Visual Web Technologies network by other customers or authorized users.


11. Using Visual Web Technologies Dedicated Servers or VPS Services for mining crypto currency such as Bitcoin, or Litecoin.


12. Using Visual Web Technologies Dedicated Servers, VPS Services or Colocation without offsite backups of critical data. It is the customers responsibility to maintain backups of their data.


Customer Responsibility for Customer’s Users


Each Visual Web Technologies customer is responsible for the activities of its users and, by accepting service from Visual Web Technologies, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Visual Web Technologies, customer will be forwarded to the Visual Web Technologies customer’s postmaster for action. If violations of the Visual Web Technologies Acceptable Use Policy occur, Visual Web Technologies reserves the right to terminate services with or take action to stop the offending customer from violating Visual Web Technologies’s AUP as Visual Web Technologies, deems appropriate, without notice.


Security Violations


You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A VISUAL WEB TECHNOLOGIES CUSTOMER OR A CUSTOMER’S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.


TOS Changes

Visual Web Technologies may revise its Terms of Service and other policies at any time without prior notice.


If you have any questions concerning the above stated terms and conditions then please Contact Us.



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